Fee Schedule

Notes to the Fee Schedule

These Notes are part of this Fee Schedule. Words with capital letters have the meaning given in the Walletory Terms and Conditions applicable to the Customer (the "Terms").

1. This Fee Schedule takes effect on the date shown above and replaces any earlier Fee Schedule. It applies to all transactions and services from that date onwards.
2. All Fees are non-refundable once paid. Fees do not include GST, VAT, or other taxes; where any apply, they are added on top of the Fee.
3. Where a Fee shows both a percentage and a minimum, the Customer pays whichever is higher; for example, "0.5%, min 12 EUR" means 0.5% of the amount, but never less than 12 EUR. Each Fee is charged in the currency of the Customer’s wallet. Where a Fee is listed in a specific currency (e.g. USD), the equivalent amount is charged in the currency of the Customer’s wallet at the applicable exchange rate.
4. When the Customer receives a payment, the full gross amount is credited to the Customer’s Account first. The Fee is then deducted separately as a subsequent charge.
5. Banks and payment providers involved in a transaction, including local collection and payout providers, may charge their own fees, including when a payment is returned, recalled or cannot be processed. These are not Walletory’s Fees and we do not reimburse them. Where a provider deducts their fee before the funds reach us, we return or credit only what we actually receive. For SWIFT and other cross-border transfers, charges are set to OUR by default: you pay Walletory’s Fee and the recipient should receive the full amount, although intermediary banks may still deduct their own charges.
6. Returned or declined payouts: If a payout you requested is returned to us or cannot be completed by the payout provider (for example because the bank details you provided were incorrect), the amount is credited back to your wallet less the Fee for returned withdrawals for that payment method: the Fee for declined/returned payouts stated in the table; if such is not specified, the incoming payment Fee used for that method is implemented. The original payout Fee is not refunded.
7. If a payin cannot be credited to your wallet or has to be returned, it is returned to the sender less the Fee for returned payins stated in the table; if such is not specified, the payout Fee used for that method is implemented.
8. Limits for domestic JPY transfers. Payins and payouts via local bank transfer in Japan are subject to limits. A top-up above these limits will be returned. A withdrawal above the limit will be declined. Current limits and details are in the FAQ article “Limits for domestic bank transfers in Japan”.