What's changing, and when.

Due to the public holiday in Japan, our payment partner’s office will be closed on November 3, so local deposits and withdrawals may take longer than usual to process.

In particular, please note the following:

• Requests for withdrawals submitted on Friday, October 30, may not be credited until Wednesday, November 4, or later.
• Requests for withdrawals submitted from Monday, November 2, till Tuesday, November 3, may not be credited until Thursday, November 5, or later.

We thank you for your understanding and apologise for any inconvenience this may cause.

Due to the scheduled system maintenance of our payment partner in Japan on October 19, local deposits and withdrawals may take longer than usual to process.

In particular, please note the following:

• Transfers made to virtual accounts during the maintenance period of Rakuten Bank taking place in the period of 12:00 am - 07:00 am (JST) on October 19th may not be reflected in our system until the maintenance is completed.
• After the maintenance is completed, these transfers will be processed sequentially, and deposit notifications will be sent to us and our merchants’.

We thank you for your understanding and apologise for any inconvenience this may cause.

Due to the public holiday in Japan, our payment partner in Japan’s office closure on October 12, local deposits and withdrawals may take longer than usual to process.

In particular, please note the following:

• Requests for withdrawals submitted on Thursday, October 8, may not be credited until Wednesday, October 14, or later.
• Requests for withdrawals submitted from Friday, October 9, till Monday, October 12, may not be credited until Thursday, October 15, or later.

We thank you for your understanding and apologise for any inconvenience this may cause.

We are hereby informing you of a scheduled maintenance period that will take place on Monday, October 5th, from 22:00 to 23:59 (UTC+8/SGT).

During this period, our services may be unavailable only temporarily, with expected 20-30 minutes downtime.

We apologise for any inconvenience this may cause and appreciate your understanding.

We are hereby informing you of a scheduled maintenance period that will take place on Monday, September 7th, from 22:00 to 23:59 (UTC+8/SGT).

During this period, our services may be unavailable only temporarily, with expected 20-30 minutes downtime.

We apologise for any inconvenience this may cause and appreciate your understanding.

Due to the public holiday in Japan on August 11 and our payment partner’s summer holiday on August 14, local deposits and withdrawals may take longer than usual to process.

In particular, please note the following:

• Requests submitted on Friday, August 7 may not be credited until Thursday, August 13 or later.
• Requests submitted on Wednesday, August 12 may not be credited until Tuesday, August 18 or later.

We thank you for your understanding and apologize for any inconvenience this may cause.

We are hereby informing you of a scheduled maintenance period that will take place on Monday, August 10th, from 22:00 to 23:59 (UTC+8/SGT).

During this period, our services may be unavailable only temporarily, with expected 20-30 minutes downtime.

We apologise for any inconvenience this may cause and appreciate your understanding.

We have updated our Customer Domicile Policy, please find the latest version here.

Thank you for your continued support!

We have updated our Privacy Policy and Cookie Policy for all our customers, effective August 21, 2024.

These changes are designed to significantly contribute to greater transparency and simplify the interpretation of key terms.

You can review the updated Privacy Policy by Walletory Privacy Policy.

You can review the updated Cookie Policy by Walletory Cookie Policy.

Thank you for your continued support.